WordPres credential Review

If you have been rejected from taking the certification, please fill out the Appeals application.

1. If an error has been determined to have been made the rejection will be reversed.
2. If the reviewer upholds the rejection, the candidate receives a fuller explanation of why the candidate was rejected.

All review requests are kept confidential. Your identity will not be revealed to those performing the review. Reviews are conducted after the close of the examination year, which runs from January to December.

Review Procedure

• After scrutinizing all exam-related documents for possible processing errors, copies of the rejection are sent to a reviewer to review and to evaluate the errors marked by the original rejection. The reviewer will then decide to uphold or reverse the rejection of certification application.
• If the reviewer reverses the rejected application, the candidate will be allowed to take the examination.

Report Inappropriate Exam or Administrative Procedures

If you know of or suspect inappropriate exam procedures that go against CertifyWP Policy, please fill out the Complaints form. Please provide as much information as possible for CertifyWP to complete a full and accurate investigation.

Complaint Procedure

A panel of 4 affiliated CertifyWP members will consider each complaint but may also consult other CertifyWP board members and outside experts as necessary. The panel will include:

• 3 CertifyWP Advisory Board Members, 1 member from the CertifyWP Board of Directors to review the compliance with program policies and procedures, and document the process for record-keeping, and
• the original complaint documentation

If the panel determines that there has been inappropriate examination procedures CertifyWP will take the following steps:

• Have an in person or virtual meeting with the offending party (Training partner, exam proctor, ect…).
• Depending on the severity of the offense will result in:
  • Suspension or cancelation of partner relationship
  • probation of partner relationship
  • Exam proctor going through orientation again and required to have a 3rd party observer.
  • other disciplinary actions determined by the CertifyWP Board of directors.

CertifyWP Director, Talisha Lewallen, handles all communications from complainant and the offending party. Communications addressed to anyone else will not be read or forwarded.

How To Request an Appeal

The panel will decide whether to uphold or reverse the disciplinary action determined by the complaint process. The panel’s decision is final.